My Jeep 4xe has broken down repeatedly since December 2025: here's everything I've documented

I own a 2021 Jeep Wrangler Unlimited Rubicon 4xe in Toronto, Canada. Since December 2025 it has gone through three battery replacements, been declared "fully repaired" and then broken down again eleven days later, and left me and my family covering costs and lost income along the way. This site lays out exactly what's happened, in the dealership's and FCA Canada's own words and documents, and it's a place for other 4xe owners dealing with the same thing to say so.

This isn't just a complaint, it's a campaign. FCA Canada has had ten months, three battery replacements, and a written promise of a fourth to figure out what's actually wrong with this vehicle. They haven't, and my warranty expires October 1, 2026, in just a few days. This site is the record, and it's also the ask: fix it for real before that date, or buy it back. No more verbal promises that get reversed the following week.

What We're Asking For

This isn't complicated, even if the last ten months have been. Here's the whole ask: a complete written diagnosis of both batteries, the 12-volt and the high-voltage, backed by actual engineering data, not a phone call that changes every time someone new picks up. A real repair of whatever that data shows is actually failing, or a buyback, because a vehicle with two open fire-risk recalls that nobody can diagnose isn't one anyone should be told to keep driving. A decision, in writing, before my warranty expires on October 1, 2026, not conveniently after, when suddenly none of this is FCA Canada's problem anymore. And reimbursement for what this has already cost, in money and in time. That's it. That's the whole campaign. It shouldn't take a public website to get a manufacturer to do this, and yet, here we are.

What's happened, in short

My Jeep started having electrical and battery problems in late 2025. Islington Chrysler has replaced the 12-volt battery twice under warranty and worked through several rounds of diagnosis, including telling me on separate occasions that the high-voltage hybrid battery needed to be replaced too, a position that was later reversed without a clear technical explanation. Decisions like that ultimately rest with FCA Canada, the manufacturer of record for this vehicle and the Canadian arm of Stellantis, which owns the Jeep brand. FCA Canada has been involved and copied throughout, and despite two active recalls on this exact battery, has yet to offer an acceptable remedy.

On September 3, 2026, I was told the vehicle was fully repaired. No battery was replaced that visit; I was told there was "insufficient evidence" to authorize one. The actual repair order for that visit, which I only obtained afterward, records the high-voltage battery at 1% charge with fault codes stored in the vehicle's battery control module at the time of diagnosis. Eleven days and roughly 1,000 km later, on September 14, 2026, the vehicle broke down again with the same battery at 1%.

My vehicle is also covered by two separate Transport Canada recalls on this exact battery, both citing a fire risk. The full timeline lays out every visit, every repair order, and every explanation I was given, in order.

Wait, Which Battery?

Here's a detail that would have saved everyone a lot of grief if anyone had explained it clearly the first time: this Jeep has two separate batteries. A regular 12-volt battery, the kind in any car, that starts the engine and runs the electronics. And a completely separate high-voltage battery, the big one, that powers the plug-in hybrid system and is the subject of two active fire-risk recalls. They are not the same part, they do not fail for the same reasons, and over the course of this file they have each been replaced, discussed, blamed, and "insufficiently evidenced" on entirely different occasions. So when you read below that "the battery" needed replacing, or didn't, or maybe did after all, ask which one. I had to. Repeatedly. And until FCA Canada can answer that question in writing and stick to the answer, there's no fix here, there's just a rotation of guesses.

So What's the Real Story?

I've been told the battery needs replacing. Then that it doesn't. Then that a different battery needs replacing. Then that there's "insufficient evidence," on the very same day their own paperwork says the battery was at 1% charge with fault codes stored. If a pattern like that isn't a deliberate tactic to run out the clock on a warranty, then what's left? Incompetence, repeated this many times, by this many different people, over ten months? I genuinely don't know which answer is worse. Every reversal is another week closer to October 1, and once that date passes, FCA Canada has every incentive to say this stopped being their problem. That's not paranoia, that's the business model: stall long enough and the calendar does the work for you. So that's the campaign: a fix before the clock runs out, and enough of us on the record that it stops being easy to shrug off. If your 4xe has done this too, add your story here. If FCA Canada has an honest answer, I'd genuinely like to hear it, publicly, in writing, for once.

Why I'm posting this publicly

I don't think my Jeep is the only one doing this. If you own a 4xe and you've had similar battery problems, dealership visits that didn't fix anything, or explanations that didn't add up, I'd like to hear about it, and so would other owners looking for this exact information. You can read what other owners have shared, or add your own.

If you would like to see Ontario get a real lemon law, there is a petition asking the province to strengthen its Right to Repair bill (Bill 91) so owners with repeatedly failed repairs get a faster, fairer remedy. It was started by another Ontario owner and is not run by this site, but I am glad to point people to it. Read and sign the petition.