Repair History

Every entry below is drawn from a dated repair order, recall notice, email, or a call/meeting I was personally part of. Vehicle: 2021 Jeep Wrangler Unlimited Rubicon 4xe. Location: Toronto, Canada.

1. April 2025 Recall Transport Canada Recall 2023-627: high-voltage battery cells susceptible to damage that, combined with other factors, may lead to vehicle fire.
2. November 2025 Recall Transport Canada Recall 2025-595: a second, related recall on the same high-voltage battery, again citing fire risk. Owners advised to avoid charging and to park away from structures until a remedy was available.
3. December 2, 2025 Repair 4x4 warning light. Dealership diagnosed a faulty disconnect sensor and replaced it at my cost ($199.99 + tax). No fault found after the repair.
4. February 2026 Repair In for a battery replacement following a failed CAA battery test. Took over two weeks; the loaner vehicle provided didn't meet my accessibility or work requirements.
5. March 19–20, 2026 Breakdown Vehicle wouldn't start. Missed a pre-booked appointment, needed a tow, and lost a day of work.
6. March 20–26, 2026 Repair 12-volt battery replaced for the first time (repair order on file), after failing a load test. Authorized and repaired under warranty.
7. March 23, 2026 Contradiction After I sent a formal written demand citing the applicable recalls and consumer-protection law, the dealership's service manager initially told me the 12-volt battery wasn't covered and that I should take the vehicle back to the dealer I bought it from. Two days later, the dealership's general manager reversed that position in writing and confirmed the repair and a rental vehicle were covered after all.
8. July 22 & 30, 2026 Breakdown Two more breakdowns eight days apart.
9. August 5, 2026 Repair 12-volt battery replaced a second time. Dealership advised no further faults were present at the time.
10. August 12–13, 2026 Breakdown Broke down again overnight. On this visit, a dealership advisor raised rodent damage as a possible cause for the first time. I formally requested physical evidence of this. (A later repair order identified the actual cause as an oil leak onto a wiring connector, not rodent damage.)
11. August 18–19, 2026 Contradiction Dealership staff told me in person that both the 12-volt and the high-voltage hybrid battery needed to be replaced, the third battery replacement for this vehicle. No timeline was given.
12. September 1, 2026 Contradiction The dealership reversed course again: now stating there was nothing wrong with either battery and no fault codes were present.
13. September 3, 2026 "Fully repaired" Called and told the vehicle was ready for pickup, fully repaired under warranty. A sensor, a wiring connector, and some 4x4 components were replaced. No battery was replaced. I was told the manufacturer's engineering team found "insufficient evidence" to authorize a battery replacement, despite three prior in-person and phone statements from dealership staff that a battery needed replacing.
14. September 3, 2026 (obtained after pickup) Contradiction The dealership's own repair order for that visit, which I had to request separately, records the high-voltage battery at 1% charge, with fault codes stored in the battery control module, at the time of diagnosis. That is the opposite of what "insufficient evidence" would suggest.
15. September 14, 2026 Breakdown Eleven days and roughly 1,000 km after being declared "fully repaired," the vehicle broke down again. Dashboard warnings included the battery, charging system, stability control, ABS, and parking brake. The high-voltage battery was again at 1% charge.
16. September 14, 2026 In person I brought the vehicle in the same day. In a meeting with three dealership staff, I was asked whether my administrative assistant, who helps me with correspondence and is not a lawyer, was impersonating one, and was told staff no longer wanted to work on the vehicle. At one point, a staff member offered to put in another battery, then said, in the same breath, that it would happen again anyway, before I had agreed to bring the vehicle back at all. In the same conversation, staff confirmed I'm entitled under warranty to bring the vehicle to any Jeep dealer, then said they didn't intend to keep working on mine regardless. Staff also told me they had done everything they could and had received no direction from FCA Canada on how to proceed, and suggested I take the vehicle to a different dealership entirely, despite every warranty repair on this file having happened here. Calling FCA Canada's own service line directly hasn't produced any more clarity either, just more transfers with no real answer, so at this point the dealership and the manufacturer are each pointing at the other while the vehicle sits unfixed. I raised a concern about being required to communicate through a third party, which staff said they were not obligated to accommodate by email. I have receipts.
17. September 14, 2026 Escalation I put the September 3 repair order findings, the September 14 breakdown, and the dealership meeting on written record with FCA Canada.
18. September 16, 2026 Status Update: Islington called with an actual finding, for once. Corrosion at the end of the 12-volt wiring harness, which they say was causing a voltage drop, and separate corrosion inside the hybrid battery pack control module, the part that governs the battery's power output. A replacement 12-volt harness is on order, no ETA given. They say they're now working with Chrysler's internal engineering escalation team on next steps. It's the first time in ten months anyone here has pointed to an actual physical cause instead of "insufficient evidence" or "no fault code present." I'll believe it when the car is actually fixed and back in my driveway. Every day it sits there is another day on the record, and I'm not going anywhere until FCA Canada actually fixes this or buys it back.
19. September 22, 2026 Status No update on the corrosion repair since September 16. Islington asked me to call back about it myself, so I did. I've called five times since. Not one has been returned.
20. September 23, 2026 Status After five unreturned calls, I finally reached the service manager. There is a new finding. An "intelligent battery module" under the vehicle, right in front of the differential, has excessive corrosion on its wiring harness connector, and the dealership says it has never been replaced. Two parts are now supposed to be replaced, that module and the 12-volt battery wiring harness cable, and the module needs engineering approval before it can even be ordered. When I asked what caused the corrosion, the first guess was off-roading or a puddle. I don't off-road. The next answer was "maybe just a poor design." The parts were expected to ship in a day or two. I'll believe it when the car is actually fixed.
21. September 28, 2026 Status I picked the Jeep up today, and the repair order came with it. For once, it matches what I was told by phone. It says a corroded 12-volt wire at the intelligent battery module was stopping the car from charging its battery. The module and its wiring harness were replaced under warranty, and the gas tank had to come out to get at them. This time the fault codes were actually present, and the order records them. That stay ran 15 days, and the Jeep has now spent 68 days in the shop this year. The order doesn't say what caused the corrosion, so I'm asking for that in writing. I'll call it fixed once it's been driven, not once it's been announced.